Property Rules

Document version: direct-stay-2026-09-12-v2

Approved occupants only: Only the guests listed in the confirmation may stay overnight. Visitors must follow the property rules and any approved occupancy limit.

No parties or events: Parties, events, unauthorized gatherings, loud music, and conduct that disturbs neighbors are prohibited.

No smoking or vaping: Smoking and vaping are prohibited inside the property and in any area identified as smoke-free.

No illegal or dangerous use: Illegal activity, unlawful drugs, weapons violations, dangerous conduct, and misuse of utilities are prohibited.

Care for the home: Guests must not vandalize, move furniture, remove furnishings, alter the thermostat beyond ordinary use, or disable locks, cameras, alarms, or safety equipment.

No third-party rental: Guests may not sublet, re-rent, assign, resell, list, or transfer the stay to another person or platform without written approval.

Approved pets and parking: Guests must follow the property-specific pet, assistance-animal, parking, trash, pool, fire, and safety instructions disclosed before confirmation.

One-hour arrival report: Within one hour after check-in, guests must report visible damage, stains, missing items, smoke or other odors, malfunctions, or unsafe conditions through the confirmed booking contact, with photos or video when reasonably possible. Failure to report a visible condition may be used as rebuttable evidence that it was not present at arrival and that damage first discovered later occurred during the stay; this does not override a condition report, latent defect, ordinary wear, owner maintenance duty, emergency, or other credible evidence.

Clean and orderly checkout: Guests must remove personal belongings and food, place ordinary trash in designated receptacles, leave dishes and kitchen surfaces reasonably orderly, and return keys, remotes, and access devices as instructed. Normal turnover cleaning is not a guest damage charge, but excessive or deep cleaning, abandoned belongings, excessive trash, stains, smoke remediation, or other documented extra work may support a lawful claim.

Follow the property-specific arrival, departure, access, parking and checkout instructions. Cassidy, Troopers and Tebeau check in after 4 PM and check out before 10 AM; Hayden checks in after 3 PM and checks out before 11 AM, America/New_York.

The guest is responsible for actual, reasonable, documented loss caused by the guest, listed occupants, visitors, or approved pets, beyond ordinary wear and tear and pre-existing conditions. No automatic penalty applies. Repair or replacement should reflect age and condition where applicable, and any claim should include an itemized explanation and a response channel when reasonably possible.

Booking, refund, damage, or property-condition concerns should be sent to the confirmed support contact with the booking ID and evidence. Nothing in these terms waives a nonwaivable consumer, fair-housing, accessibility, landlord-tenant, payment-network, or court right.