Cancellation Policy

Document version: direct-stay-2026-09-12-v2

This common direct-booking cancellation policy applies to new Cassidy, Hayden, Troopers and Tebeau bookings. Your quote shows the exact deadlines and refund amounts in USD. Deadlines use America/New_York and the selected home’s check-in time: 3 PM for Hayden and 4 PM for the other homes.

Cancel at least 14 days before check-in: 100% of accommodation is returned. Cancel at least 7 but fewer than 14 days before check-in: 50% of accommodation is returned. Cancel fewer than 7 days before check-in: accommodation is not refunded. Accommodation refunds are calculated after accommodation discounts.

For cancellation before arrival, cleaning, service charges, percentage taxes, nightly lodging taxes and the refundable damage deposit are returned in full in every window. Pet stays require a separate host-approved quote and disclosed pet terms before payment.

A full-refund grace period lasts 24 hours after booking for bookings made at least 7 days before check-in. If the owner cannot provide the confirmed stay, the payment is refunded in full. Additional refunds required by applicable law remain available. Send cancellation requests through the host contact shown in your confirmation, with your booking reference; the time the request is received determines the applicable window.

A no-show or early departure does not create a discretionary accommodation refund. The owner-unavailability and applicable-law exceptions remain. Deposit return and documented damage handling are separate from accommodation cancellation charges. Existing bookings retain the terms accepted when they were made.